Privacy Policy

Effective Date: April 3, 2020

Location: Montreal, Quebec, Canada

At Pizza Desi, we are committed to maintaining the trust and confidence of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s PIPEDA.

1. Who We Are

Our website address is: https://pizzadesi.ca.

Pizza Desi operates as a food service provider located in Montreal, Quebec. For any inquiries regarding your data, you may contact our Privacy Officer at the address provided in Section 10.

2. Information We Collect and Why

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection. An anonymized string (hash) created from your email address may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS)included. Visitors to the website can download and extract any location data from images on the website.

 

Orders & Transactions

To process your pizza orders, we collect your name, delivery address, phone number, and payment information. This data is strictly used to fulfill your request and provide customer support.

3. Cookies and Tracking Technologies

We use cookies to enhance your experience and remember your preferences:

  • Convenience Cookies: If you leave a comment, you may opt-in to saving your name and email. These last for one year.

  • Session Cookies: We set a temporary cookie on our login page to determine if your browser accepts cookies; this contains no personal data and is discarded when you close your browser.

  • Authentication Cookies: When you log in, we set cookies to save your login info (2 days) and screen choices (1 year). If you select “Remember Me,” your login persists for two weeks.

  • Analytics: We may use cookies to understand website traffic and improve our menu offerings.

4. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g., videos, maps, social media feeds). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These sites may collect data about you, use cookies, and monitor your interaction if you are logged into their platform.

5. Who We Share Your Data With

We do not sell your personal data. We only share information with:

  • Service Providers: Third-party delivery partners and payment processors (e.g., Stripe, Square) solely to complete your order.

  • Security: If you request a password reset, your IP address will be included in the reset email.

  • Legal Compliance: If required by Canadian or Quebec law to comply with a court order or legal process.

6. Data Retention

  • Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.

  • User Accounts: For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except their username).

  • Order History: We retain transaction records for a period required by Canadian tax and accounting regulations.

7. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. As we are based in Quebec, your data is primarily stored on servers located in Canada; however, some third-party service providers may process data across international borders as permitted by Law 25.

8. Your Rights Over Your Data

Under Canadian and Quebec law, you have the following rights:

  • Access: You can request an exported file of the personal data we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we erase your personal data, excluding data we are legally obliged to keep for administrative, legal, or security purposes.

  • Portability: Under Law 25, you have the right to receive your personal data in a structured, commonly used technological format.

9. Security Measures

We implement robust technical and organizational measures to protect your data, including SSL encryption and secure payment gateways. In the event of a “Confidentiality Incident” (data breach), we will notify the Commission d’accès à l’information du Québec and affected individuals as required by law.

10. Contact Information & Privacy Officer

In accordance with Law 25, Pizza Desi has appointed a Privacy Officer to oversee data protection. If you have questions or wish to exercise your rights, please contact us at:

Pizza Desi Privacy Office 958 Jarry St W, Montreal, Quebec H3N 1H2

Email: support@pizzadesi.ca